Working within our Accounting Department, the Billing Coordinator is responsible for ensuring all aspects of billing are completed in a timely and accurate manner. The Billing Coordinator will work closely with internal and external clients to facilitate the distribution of the invoices according to client and firm guidelines. This is a non-exempt position, reporting to our Billing Supervisor.
Essential Functions:
- Manages the complete billing process for a portfolio of assigned attorneys and/or clients, following firm and client guidelines, including but not limited to:
- Print, distribute, edit, prepare, and post firm pre-bills
- Work with clients and attorneys to implement client-specific billing guidelines
- Set up all client/matter maintenance in time and billing system to ensure that the bill format requested by the billing attorney is in place, along with any client discount and e-billing information
- Handle all phases of e-billing in conjunction with the e-billing software or by manual submission of invoices. This includes new timekeeper requests, rejection errors, and reporting
- Ensure client and attorney preferences are appropriately considered.
- Respond to requests from internal and external clients in a professional and timely manner.
- Identify and escalate billing-related issues to the supervisor and work with the supervisor to determine the appropriate course of action.
- Work with the billing supervisor to set up/change billing guidelines on new or existing clients and attorneys.
- Maintain documentation of procedures, deadlines, and other client and lawyer preferences related to billing and interacting with assigned lawyers/clients.
- Other duties as assigned.
Knowledge, Skills, & Abilities:
- Associate’s degree or equivalent related experience in business, accounting, or finance with a minimum of two years billing experience.
- Law firm experience working within the Aderant and/or Elite systems is preferred.
- Must possess strong technical analysis skills and advanced Excel capabilities.
- Must have working knowledge of automated accounting systems and knowledge of general accounting principles.
- Experience with third-party electronic billing software is preferred.
- A commitment to providing superior service to the firm’s attorneys, advisors, and staff while maintaining an atmosphere of teamwork and continuous improvement.
- Strong, professional communication verbally and through email.
- Ability to organize time, prioritize workload effectively, and work independently.
- High degree of initiative and problem-solving skills with confidence to make independent decisions within prescribed parameters.
- Ability to apply complex mathematical concepts to compute, reconcile balances, verify numerical data, and prepare various billing and collection reports.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Strong initiative to proactively increase value to the position; willingness and ability to assume new tasks and responsibilities.
- General accounting knowledge.
Benefits:
We offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.
Location:
This position is based in Cleveland with a hybrid remote option available.
