Special Accounts Administrator

Special Accounts Administrator
Location: South Windsor, CT
Industry: HVAC

Position Overview:
Our client is seeking a detail-oriented and proactive Special Accounts Administrator to join their team in South Windsor, CT. This role is pivotal in managing administrative responsibilities for high-profile national accounts within the HVAC industry. The ideal candidate will thrive in a dynamic environment, maintain strong client relationships, and ensure the seamless execution of account-related activities.

Key Responsibilities:

• Account Coordination:

  • Serve as the primary point of contact for assigned national accounts, ensuring timely and accurate communication.
  • Maintain and update account records, contracts, and documentation.

• Administrative Support:

  • Prepare reports, proposals, and presentations tailored to client needs.
  • Process and track purchase orders, invoices, and account-specific documentation.
  • Monitor account performance metrics and generate periodic reports for internal and client review.

• Client Relationship Management:

  • Foster and maintain positive relationships with key account stakeholders.
  • Address client inquiries, issues, and requests promptly and professionally.

• Operational Excellence:

  • Collaborate with cross-functional teams, including sales, service, and logistics, to meet account requirements.
  • Ensure compliance with client-specific agreements, industry regulations, and internal policies.

• Process Improvement:

  • Identify opportunities to enhance account management processes and improve efficiency.
  • Assist in the development and implementation of administrative tools and systems.

Qualifications:

• Education:

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Management, or related field preferred.

• Experience:

  • 2+ years of experience in account administration, customer service, or a related administrative role.
  • Experience in the HVAC industry or a similar technical field is highly desirable.

• Skills:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and time-management abilities with exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to analyze data and prepare detailed reports.
  • Problem-solving aptitude with a proactive mindset.

• Attributes:

  • Team-oriented with a commitment to collaboration and achieving shared goals.
  • Adaptable and capable of managing multiple tasks in a fast-paced environment.
  • Professional demeanor with a customer-focused attitude.