This full time position is based in Dusseldorf and requires that you have strong communication and management skills. As the Senior Community Manager, you will report directly to your City Lead and will be responsible for managing the Community Managers and Sales Managers of your branch. An ideal candidate should be a proactive people-person with a heart of gold and quick thinking skills.
What you will be responsible for, mainly:
- Drive sales via strategy and goal setting, and seeing their execution
- 100% client facing and need to create an all-round amazing customer-journey experience for every single member
- Train and grow the community management team, ongoing
- Maintain ongoing communication and ensure the smooth-running operations and maintenance of your location, collaborating with the operations manager
- Improve procedures using existing metrics and KPI’s
- The loyal point of contact for community members, solving all member-related issues.
- The life of the party: establishing a strong local community via event planning and individual networking efforts
- Create an inclusive environment that fosters collaboration and creativity – both internally and externally
Requirements
- Experience in Sales (a must!)
- Four-year college degree MBA/MA (an advantage)
- Experience in Real-Estate (an advantage)
- Experience in team management (a must)
- Great verbal and written communication skills in German (a must)
- Critical competencies for success:
- It’s all about the people! Heading the Community Management team means always being attuned to people’s needs and being customer-centric
- Be able to manage a growing team in a fast-paced environment
- Getting the job done is critical. You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you
- You should be a results driven individual who, with very thorough processes, is a great methodologist
- Multi-tasking should be a breeze for you
- Be familiar with the startup ecosystem and with the daily happenings of the city in which you are based
