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Busy, successful specialty practice seeks a Medical Receptionist. Full, excellent benefits, M-F daytime hours.
Job Summary: Customer Service; collect payment at the time of service, record payments made on excel worksheet; schedule patient follow-up appointments; answer multi-phone lines; pull charts for the next business day; reconcile end of day payments; assist in making patient reminder calls for the next day’s schedule.
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Education Requirements:
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| Job Description | |||||||||
| Qualifications and Experience: · Up to two years of experience in a medical office or customer service position · Good administrative skills including but not limited to email, internet applications, and computer skills · Proven success asking for payment, making change, and balancing a cash drawer · Strong written and verbal communication skills. · Proven experience handling difficult situations and managing customer relations. · Neat and professional appearance · Ability to multi-task Responsibilities include, but are not limited to, the following: Patient Services: · Accurately calculates patient charges marked on the fee ticket and ensures patient has a full understanding of the days charges. Ensures encounter forms are properly completed; including the marking of appropriate diagnosis code. · Collects all past balances and current days service charges from patients and records onto excel worksheet. Provides patient with receipt. · Ensures the Orthospot fee ticket is signed by the patient or guardian. · Endorses all checks received from patients with WOSM stamp and maintains all payments made in a secure place. · Answers incoming phone calls and assists in making patient confirmation calls. · Pulls patient charts for the next business day and files any necessary charts. · Schedules follow-up appointments for patients before they leave the office and provides an accurately filled out appointment card. · Balances daily over-the-counter transactions, reconciles encounter forms, and prints detailed settlement report. · Ensures all documents are cleared off the fax machine and distributed several times a day · Assists Check-In Receptionist with registration of patients as needed. · “Closes” the office each day according to protocol. · Facilitates any Physician or MA requests throughout the day.
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