• Posted on: Jan 25, 2024
  • Location: Minneapolis, MN
  • Job ID: 5f2d0b51
  • Type: Full Time
  • Posted on: Jan 25, 2024
  • Location: Minneapolis, MN
  • Job ID: 5f2d0b51
  • Type: Full Time

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Salary Base will land between $65-75k, plus Overtime and per diems.
We have multiple openings, candidates just need to live next to major airport.
Primary focus is on Georgia, Texas, and Minnesota. 
What you’ll be doing:

The Service Technician provides technical assistance to customers in the installation and maintenance of company packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced service technicians.

Day to Day duties:

  • Provide on-site customer services including installations, preventative maintenance, audits, and troubleshooting.

  • Accurate and timely service, audit, installation and expense reports.

  • Provide input/feedback for continuous improvements and changes.

  • Installation and commissioning support for new machines in customer’s facilities and servicing Packaging Machinery

  • Lead others in the installation and servicing of Packaging Machinery

  • Support of equipment both mechanically and electrically

  • Troubleshooting of equipment both mechanically and electrically

  • Troubleshoot resolution of both mechanical and electrical issues across multiple machinery platforms

  • Sell services and parts based on audits

  • Training of junior experienced technicians in auditing of machinery

  • Support machinery production in Atlanta as needed

  • Possibility of supporting machinery production in Chateauroux, France as needed

  • Schedules are often dictated by customer requirements

  • Report to regional service manager daily

  • Conduct an exit interview with customer prior to leaving the job

  • Communicates directly with appropriate persons for issue resolution, i.e., account manager, customer, regional service manager, engineering, etc

  • Complete expense reports at the conclusion of each job

  • Follow internal company and customer work/safety rules while in customers facility

  • Maintain working relationship with fellow employees and customers

  • Training of operators and mechanics in safe operation, changeovers, and PM procedures.

  • Training of technicians in safe operation, changeovers, and PM procedures.

  • Complete FAT/PDI (acceptance testing) of machines as needed

  • Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1

  • In depth knowledge of detailed functions and setup of multiple machinery platforms

  • High School Diploma or GED – Required

  • Technical degree – Preferred

  • Previous field service work experience – Required

  • 90% travel with nonstandard workweeks hours including weekends, holidays and night shifts

  • Passport is required

  • Ability to travel to within the USA and to Mexico, Canada, and Europe.

  • Good personality for customer relations


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