Enterprise Application Engineer

Law firm in Hackensack NJ is looking for a Application Engineer with Microsoft and other vendor certifications preferred (but not required). Will work with the  Enterprise Applications Manager in IT, Accounting, Marketing, Records
4-year college degree preferred; equivalent experience.

Job description:

• Integrate, update, administer, and support the firm’s management applications, which include the following:
• Finance: Elite 3E, Intapp (Time, Risk, Intake), Concur, Iridium reporting and analytics
• Practice-specific tools: Aderant CompuLaw
• Marketing: Foundations

• Responsibilities within the firm’s application stack include:
• Performing application implementations, reconfiguration, upgrades, and periodic maintenance.
• Administering the underlying platforms, especially Microsoft SQL, SSRS, SSIS, Active Directory and Azure AD authentication and integration, and Windows Servers.
• Coordinating with other departments and stakeholders during projects and system upgrades; assessing and communicating risk factors, primarily when integrated systems cause a “trickle-down” effect.
• Participating in month-end maintenance such as: Windows updates, SQL maintenance, query optimization, and security patching.
• Testing applications during system changes, enhancements, upgrades, and monthly system maintenance.
• Documenting system configurations, integrations, backup, and disaster recovery processes and other processes.
• Creating how-to guides and documenting resolutions to frequently asked questions.
• Communicating and informing the department and management of project statuses, issues, and proposed resolutions.
• Resolving support requests/tickets escalated from the helpdesk team, including ‘end user’ application troubleshooting.
• Managing vendor support tickets.
• Tracking and optimizing system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth.
• Researching and evaluating new tools/technologies to improve the current application stack.

Knowledge, Skills & Abilities:

• Proficiency in SQL administration, data queries, and reporting (“SSRS”) essential
• Demonstrated ability to learn functional and technical integration aspects of the firm’s applications, based on experience in a variety of environments.
• 3+ years’ experience operating accounting, time tracking, billing, and management software in a legal or other professional services company strongly preferred.
• Fluency in the Elite 3E SQL database schema preferred or a demonstrated ability to develop such fluency based on experience with other systems.
• Experience with any of Elite 3E Templates (“Design Gallery”), Workspace, BizTalk, Elite Application Framework and Tools and 3E Solutions Manager a plus and would be very attractive.
• Proficiency in XML/XSLT transformation.
• Proficiency with some combination of PowerShell, C# and Visual Basic .Net, HTML5 or other programming or scripting languages.
• Experience administering Windows Server.
• Solid technical foundation with the ability to troubleshoot, diagnose and resolve complex problems and implement solutions with minimal guidance.
• Self-motivated with excellent time management skills.
• Strong analytical skills with the ability to communicate results.
• Excellent verbal and written communication skills, and the ability to communicate with staff of varying technical expertise.

Education and/or Experience:

• Minimum 3 years experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission-critical enterprise applications at a high level of availability.
• Broad knowledge of the specialized and technical field of computer science and business/management acumen equivalent to a complete college or university education; includes thorough skills knowledge.
• 4-year college degree preferred; equivalent experience considered.

• Good communication, technical and analytical skills are required, with a heavy focus on Microsoft SQL (querying, reporting in SSIS and other tools, maintenance, documentation, and upgrades), Windows Servers, and Microsoft online services. Some programming knowledge would be a ‘nice to have,’ but expert knowledge is not required.

• Exempt position: expected to work additional hours, weekends, and holidays, as required in the performance of customary and typical IT duties.
• This position is considered essential to the function of the firm. Therefore, attendance during firm administrative leave and closings may be required.