Director of Service & Parts

Mining & Bulk Material Handling Industry

We are seeking an experienced Service & Aftermarket leader to drive the growth and expansion of a large-scale Service & Parts operation focused within the mining and bulk material handling industries.

This role will be heavily focused on developing and executing an After Sales growth strategy while maintaining a strong mine-site presence, expanding service offerings, growing spare parts revenue, and developing long-term customer relationships throughout the mining sector.

The position will oversee Service Department operations while working closely with customers, engineering teams, mine maintenance personnel, vendors, and executive leadership.

Key Responsibilities

• Define and execute the company’s After Sales growth strategy within mining and material handling industries
• Grow spare parts sales and expand aftermarket service offerings
• Develop retrofit, modernization, and machine conversion opportunities for bulk material handling and mining equipment
• Maintain a strong presence at mine sites to identify business opportunities and strengthen customer relationships
• Build and expand networks of representatives and distributors throughout mining regions supporting commodities such as copper, gold, and coal
• Pursue opportunities to gain market share and service competitor equipment
• Perform on-site inspections of material handling equipment and provide operational consulting recommendations
• Lead the Service Department in:
  • Mine-site inspections
  • Installation support
  • Commissioning and startup activities
  • Equipment testing
  • Maintenance support
  • Technical troubleshooting
• Support customer operation and maintenance training efforts
• Assist with preparation of functional specifications and equipment assembly documentation
• Support equipment refurbishment and maintenance programs
• Monitor installation quality, assembly methods, and commissioning activities to ensure compliance with approved procedures
• Promote and enforce safe work practices while maintaining OSHA & MSHA standards
• Provide engineering teams with field feedback and recommendations for equipment improvements and design modifications
• Recommend updates to drawings, registers, and documentation as required
• Support ongoing business development efforts by identifying opportunities and helping secure new projects and clients

Leadership & Business Responsibilities

• Lead and mentor Service Department personnel to ensure high-quality customer support and project execution
• Drive department goals, performance, and operational improvements
• Work closely with executive leadership on strategic growth initiatives
• Support customer relationship development and long-term client retention
• Contribute heavily to business development and market expansion efforts

Required Background

• Bachelor’s Degree in:
  • Mechanical Engineering
  • Structural Engineering
  • Electrical / Controls Engineering
  • Or equivalent related experience
• 10+ years of experience within engineering, construction, service, commissioning, or operations environments
• Strong understanding of:
  • Material handling equipment
  • Commissioning and startup procedures
  • Field instrumentation and devices
  • Equipment performance verification
  • Maintenance and troubleshooting practices
• Experience reading and interpreting work plans and technical documentation
• Previous field or mine-site experience strongly desired

Ideal Experience

• Mining industry experience
• Bulk material handling systems experience
• Service operations leadership experience
• Strong customer-facing and business development background
• Experience supporting commissioning, installation, and maintenance activities in heavy industrial environments

Work Environment & Travel

• Office-based role with extensive field and mine-site interaction
• Frequent travel and extended stays at project and mine sites required
• Occasional evening and weekend work may be necessary depending on project schedules

Additional Notes

• Strong leadership, communication, analytical, and business development skills are critical for success in this role
• Candidate should be comfortable working directly with customers, field teams, engineering groups, and executive leadership in a fast-paced industrial environment