Director of Counseling Services

Job Description:

We are currently seeking a Director of Counseling Services to oversee social work, spiritual care, bereavement, volunteer, and complementary therapy programs. This full-time position is based out of our Goshen, NY office and provides in-person services for patients in Orange County.

Key Responsibilities:

• Coordinate, manage, and supervise counseling services, including social work, spiritual care, bereavement support, volunteer, and complementary therapy programs.

• Interview, hire, and orient new staff for positions within the counseling services department.

• Perform the duties of a social worker during peak census times or in the absence of staff, including patient/family assessments, plan of care development, and interventions.

• Lead a community-based spiritual care team.

• Plan and evaluate counseling functions, assigning patient/families to counseling staff and ensuring appropriate caseloads.

• Provide coverage for staff caseloads during absences and vacancies.

• Supervise and review all documentation to ensure compliance with hospice standards of practice.

• Conduct performance appraisals, including field evaluation visits, and provide feedback for staff development.

• Mentor and coach staff to maximize performance and address performance concerns with the Director of Clinical Services.

• Onboard departmental staff and assess ongoing needs to develop plans for continuous improvement.

• Lead monthly department meetings and participate in interdisciplinary team meetings.

• Supervise support groups and bereavement activities.

• Conduct chart audits, monitor compliance with regulations and accreditation standards, and initiate performance improvement projects.

• Rotate as administrator-on-call.

• Provide community outreach and education on relevant subject matters and schedule department staff for outreach activities.

• Perform other responsibilities as assigned.

Qualifications:

• New York State Licensed Clinical Social Worker (LCSW) or related mental health degree is required.

• Minimum of five years’ experience in the field (hospice experience preferred), with at least two years in a supervisory role.

• Thorough knowledge of Federal and State hospice care regulations and accrediting body standards.

• Understanding of psychosocial and spiritual care assessments and interventions for end-of-life care.

• Strong leadership, supervisory, and team-building skills, with the ability to motivate staff.

• Excellent decision-making and critical-thinking skills.

• Outstanding verbal, written, and interpersonal communication skills.

• Ability to work independently and without direct supervision.

• Flexible schedule to accommodate occasional evening and weekend work.

• Experience supervising volunteers and social work interns.

• Proficiency in Microsoft Office, EMRs, and the ability to learn new software.

• Valid driver’s license, access to a car, and current insurance for travel to patient locations and field supervision as needed.

Benefits:

• Medical, dental, and vision insurance

• Retirement plan

• Paid time off (vacation, sick pay, holiday pay)

• Employer-paid basic life insurance

• Employee Assistance Program (EAP)

• Additional perks