Customer Account Supervisor

Job Title: Customer Account Supervisor

Are you a natural leader who enjoys building strong customer relationships while keeping operations running smoothly?
We’re seeking a Customer Account Supervisor to lead a high-performing account management team and ensure exceptional service for our customers in the industrial and manufacturing sector.

In this role, you’ll combine your leadership skills, mechanical aptitude, and customer-first mindset to oversee daily operations, support a team of account managers, and help customers get the solutions they need to keep their businesses moving.

What You’ll Do

• Lead and mentor a team of account managers, providing coaching, training, and support.

• Build and maintain strong relationships with customers to drive retention and growth.

• Review and approve customer quotes and orders, ensuring accuracy and timeliness.

• Support your team with escalated issues, helping resolve complex orders and customer needs.

• Identify opportunities to improve processes for greater efficiency and customer satisfaction.

• Monitor the order entry and fulfillment process to ensure smooth operations.

• Partner with internal teams to meet customer expectations and exceed service goals.

• Actively contribute ideas to improve quality, efficiency, and cost savings across the department.

What We’re Looking For

• Bachelor’s degree preferred.

• 2–4 years of technical customer sales or account management experience.

• Previous supervisory experience strongly preferred.

• Strong mechanical aptitude and comfort working in the manufacturing sector.

• Excellent communication skills and phone presence.

• Sharp attention to detail and strong organizational skills.

• Ability to lead, motivate, and develop a team.

Why You’ll Love This Role

• Lead a customer-focused team in a growing industrial organization.

• Have a direct impact on both customer satisfaction and company growth.

• Work in a collaborative environment where your ideas for improvement are valued.

• Competitive compensation and benefits package.

If you’re ready to take the next step in your career and lead a team that makes a difference every day, we’d love to hear from you.