Credit & Collections Specialist

Job Summary:

Our team is looking for a proactive and customer-focused Collections Specialist to join our Finance team. In this role, you will be responsible for managing and collecting outstanding accounts receivable to ensure timely payments and maintain a positive relationship with our customers. You will work closely with internal teams, including Sales and Customer Service, to resolve disputes and ensure accounts are in good standing.

Key Responsibilities:

• Manage a portfolio of accounts and execute collection activities to recover overdue payments.
• Contact customers via phone, email, and mail to follow up on past-due invoices and resolve outstanding balances.
• Investigate and resolve billing disputes and discrepancies in a timely manner.
• Work with internal departments, including Billing, Cash Applications, and Customer Service, to ensure accurate and timely resolution of issues affecting collections.
• Prepare and maintain accurate records of all collection activities, including customer communications and follow-ups.
• Analyze customer accounts to identify payment trends and potential risk factors.
• Negotiate payment plans and settlements with customers when necessary, ensuring agreements are documented and adhered to.
• Escalate complex collection issues to management and recommend solutions, including legal actions if necessary.
• Prepare accounts receivable aging reports and provide regular updates to management on the status of outstanding accounts.
• Assist with month-end closing activities and accounts reconciliation.
• Maintain a high level of professionalism in all communications to preserve customer relationships and uphold the company’s reputation.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred, or equivalent work experience.
• Experience: 2+ years of experience in collections, accounts receivable, or credit management.
• Strong knowledge of collections procedures, regulations, and best practices.
• Proficiency with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and collections software.
• Excellent communication and negotiation skills with the ability to handle difficult conversations tactfully.
• Strong analytical and problem-solving skills to investigate and resolve account discrepancies.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel, for reporting and data analysis.
• Ability to work both independently and collaboratively with other teams to resolve complex issues.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation and holidays.
• Professional development and career growth opportunities.