Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The
requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Foster and spearhead IIoT business
• Proactively collaborate with each Technical Centers to propose software products.
• Support customer cases promptly and appropriately in a timely manner
• Understand our technologies and the product line to develop applicable and effective approaches of
supporting software solutions.
• Evaluate customer business requirements and translate them into appropriate technical solutions using software
products.
• Provide product training to both internal sales/service associates and customers.
• Advise on creation of content for marketing materials, sales manuals, and product documents.
• Maintain customer relations to update subscriptions or contracts, inform new releases, and obtain feedbacks.
• Other duties as assigned.
Minimum Requirements:
• Bachelor’s degree in engineering or related field or related experience.
• Prior experience of technical sales and support in software and/or machine tool industry highly preferred.
• Good understanding in IIoT and 3+ work experience in manufacturing field highly preferred.
• Basic understanding of software infrastructure and Information Technology.
• Strong interpersonal and communication skills.
• Ability to deliver engaging training and presentations.
• Excellent writing and editing skills.
• Strong work ethic, ability and passion to research and learn new technologies.
• Ability to work independently as well as on a team.
