Collections Specialist

Job Summary:

We are looking for a Collections Specialist who is passionate about adding value to the organization by performing collections for a large, complex portfolio that will help mitigate risk and minimize bad debt.  This position reports to the Credit and Collections Manager in our Schaumburg, Il office

The ideal candidate should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both written and verbal, as he or she will frequently deal with higher levels of management.

KEY RESPONSIBILITIES

• Contact customers via email and phone regarding past due amounts
• Research third party payment submissions and payment applications
• Escalate collection issues with the customer and internally
• Support other areas of accounts receivable as needed

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge collections and accounts receivable
• Ability to effectively communicate, especially through email
• Ability to work independently and with minimal supervision
• Proficient in relevant computer applications

Negotiation and conflict management skills

Qualifications:

• Experience: 2+ years of experience in collections, accounts receivable, or credit management.
• Strong knowledge of collections procedures, regulations, and best practices.
• Excellent communication and negotiation skills with the ability to handle difficult conversations tactfully.
• Strong analytical and problem-solving skills to investigate and resolve account discrepancies.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel, for reporting and data analysis.

  BENEFICIAL SKILLS

  • Internet industry or e-commerce industry experience a plus, especially dealing with affiliate relationships
  • Knowledge of Oracle Cloud ERP

  Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation and holidays.
• Professional development and career growth opportunities.