Collections Specialist

The Collections Specialist plays a key role in maintaining strong cash flow, ensuring accurate payment tracking, and supporting overall financial operations in a fast-paced environment.

RESPONSIBILITIES:

Collections & Payment Processing

• Review daily cash receipts and ensure accurate and timely posting of payments

• Handle missing payments, write-offs, and attorney appeal requests

• Track outstanding invoices and proactively follow up with clients, adjusters, and claim representatives

• Send overdue notices, reminders, and collection correspondence via email and phone

Accounts Coordination

• Collaborate with attorneys and billing teams to manage appeals, deductions, and invoice corrections

• Maintain accurate and up-to-date records in ARCS and related systems

• Monitor flagged accounts and follow up to resolve outstanding balances

• Prepare reports and provide updates on collections and payment status

Client & Internal Support

• Communicate effectively with clients, attorneys, and internal teams regarding payment inquiries

• Provide excellent customer service and maintain strong working relationships

• Assist in resolving billing discrepancies and payment issues

• Support process improvements and maintain internal procedures for collections workflows

QUALIFICATIONS

• Minimum of 2+ years of experience in collections, billing, or finance, preferably in a legal or insurance environment

• Strong attention to detail and accuracy in payment processing and reconciliation

• Excellent written and verbal communication skills

• Ability to manage multiple tasks and deadlines in a fast-paced environment

• Proficiency with Microsoft Office (Outlook, Word) and systems such as ARCS

• Strong problem-solving skills and ability to resolve discrepancies

• Customer service-oriented with strong interpersonal skills

• Collaborative team player with strong organizational and time management abilities

BENEFITS

• Medical, Dental, and Vision insurance

• 401(k) retirement plan

• Life insurance coverage

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

• Flexible Paid Time Off (PTO)

• Parental Leave and Military Leave

• Employee discounts

• Hybrid work arrangement after introductory period