Chief Operating Officer – Personal Injury Law Firm

Why This Is a Great Opportunity

• Join a growing, high-volume plaintiff-side personal injury firm in a true second-in-command leadership role.
• Make a real impact by building systems, driving accountability, and improving performance across the business.
• Partner directly with the CEO to help scale the firm strategically and operationally.
• Lead cross-functional departments including operations, administration, marketing, finance, and HR collaboration.
• Step into a high-visibility executive role with strong compensation, bonus potential, and long-term growth opportunity.

Location: Remote role, but candidates must reside in California.

Note: Must have significant law firm operations leadership experience and strong personal injury law firm experience is preferred.

About Us

We are a fast-growing, high-volume personal injury law firm focused on delivering outstanding results for our clients while building a highly efficient, accountable, and scalable organization. We are serious about operational excellence, client experience, and smart growth. Confidential Employer.

Job Description

• Serve as the operational leader and second-in-command to the CEO.
• Translate firm vision into actionable plans, measurable goals, and day-to-day execution.
• Oversee and optimize operations across administration, operations, marketing, and other core business functions.
• Develop, implement, and refine operational policies, workflows, and procedures.
• Build accountability across departments through strong leadership, communication, and performance management.
• Create, monitor, and improve KPIs tied to operational efficiency, financial performance, client satisfaction, and firm growth.
• Manage budgeting, forecasting, and core financial operations in partnership with leadership.
• Oversee bookkeeping, accounts receivable, accounts payable, and related operational finance processes.
• Evaluate systems, software, and tools to improve efficiency, reporting, and client experience.
• Identify future operational needs and proactively build scalable infrastructure to support growth.
• Supervise internal team members and outside vendors to ensure performance and alignment with firm standards.
• Partner closely with HR and leadership on hiring strategy, team structure, and retention.
• Lead and develop managers and team members across multiple departments in a high-performance environment.

Qualifications

• 7+ years of progressive leadership experience in a senior or executive operations role within the legal industry.
• Strong experience within a personal injury law firm; plaintiff-side experience strongly preferred.
• Proven success leading operations in a high-volume law firm environment.
• Experience managing teams of 25+ employees across multiple departments.
• Strong knowledge of legal operations, financial workflows, staffing, and process improvement.
• Strong technical familiarity with Filevine, Lead Docket, RingCentral, and CallRail.
• Demonstrated success implementing systems that improve efficiency, accountability, and scalable growth.
• Bachelor’s degree required, ideally in business, finance, or a related field.
• MBA or similar advanced degree preferred.

Why You Will Love Working Here

• You will have a true leadership seat at the table and direct influence on the future of the firm.
• You will join a firm that values growth, performance, and operational excellence.
• You will have the opportunity to build better systems, stronger teams, and smarter infrastructure.
• You will work in a role where your ideas, execution, and leadership will matter every day.
• You will receive strong compensation, bonus potential, benefits, and professional development support.

JPC-828

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