Growing company with 500+ offices in over a dozen states and several thousand employees. This position will be a key member of management that has a direct impact on results and will be very visible.
The department currently has 7 Adjusters & 1 Team Lead – all located from our San Antonio office, We expect this department to grow – Incoming claims are from multiple states throughout the country. This person reports to the VP of Claims.
Essential Duties and Responsibilities
Effectively communicate the company’s vision and organizational changes and goals
Accountable for the settlement of Attorney Represented claims while meeting statutory,
regulatory and casualty best practices requirements
Create an environment that inspires excellent customer service
Foster teamwork/collaboration within the unit and organization
Train, manage and motivate employees within the Casualty Department
Utilize daily reports, file reviews, performance reviews and coaching sessions to
develop direct reports and ensure they achieve departmental goals
Manage payroll and execute key human resources policies
Other duties will be assigned by management as needed
Adhere to all regulatory and casualty claims practices and procedures followed by the
company
Manage UM/UIM litigation and arbitration files. Assign claims to counsel, monitor and
approve litigation expenses, prepare and submit reports, prepare and submit trial
authority requests
Manage complex and/or serious injury unrepresented and attorney represented cases.
Maintain current knowledge of statutes and case law decisions affecting various
jurisdictions
Maintain statutory license requirements and be in good standing
Qualifications/Requirements
Must be able to adapt to change and handle a fast-paced environment
Must have excellent communication skills, both written and verbal
Proven decision making skills and the ability to resolve escalated claim issues
World class customer service skills within a team environment
HR-001
Revised: 12/04/13
Education/Training/Experience
Minimum of seven years of casualty experience required
Uninsured/underinsured and litigation experience required
Previous leadership experience preferred but not required if experience meets
requirements
College Degree preferred but not required if experience meets requirements
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Access, and
Outlook) preferred
Texas Adjuster’s license required.
This position requires a licensed professional, with proven experience managing a team of adjusters that regularly coordinate with the litigation and arbitration process through the company attorneys.
Fast paced environment, demanding, but can also be very rewarding.
