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Job Title

 

Unified Communications Engineer

 

Job Description

Will be working on complex projects (cloud enablement) and troubleshoot, diagnose and repair Unified Communications (UC) systems.

 

Job Duties and Responsibilities 

 

  • Create new designs and configurations in response to new projects and to implement and troubleshoot new technologies.
  • Lead the investigation into the actual or root cause of problems which may involve the interaction of technologies across multiple platforms or disciplines or may involve workflow within the business units.
  • Provide ideas and proposals for solutions along with costs and implementation plans.
  • Manage and support medium to large sized projects as required including hospital or other company acquisitions, divestitures and relocations. Projects may be large either in the number of sites affected, criticality to the corporation or complexity of their design.
  • Lead the Unified Communications team in Disaster Recovery Test exercises as requested and be responsible for designated systems. Create, maintain, and update disaster recovery procedures when changes in hardware or applications occur.

Education

  • BS or BA or equivalent education and experience.

Required and Desired skills

  • Information systems or telecom experience.
  • Enterprise phone systems, in a large multi-site environment including call flow routing, VDN/Vector programming on incoming call routing, short codes, and hunt groups.
  • Experience with call center technologies including both on premise and cloud.
  • Experience with Cisco UCS and Microsoft UCS is a plus.
  • No Corp to Corp 
  • U.S Citizens & Green card holders only

 

 

 

 

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