Technical Support – Industrial Automation – Servos

Industrial Automation products company with product lines that include: PLC’s/I/O/PC Control, HMI’s/Communications, Drives/Motors/Motion, Process/Fluid Power, Power Distribution, needs experienced Automation Support Consultants/Automation Engineers in the Atlanta, GA area. This role will handle troubleshooting issues and answer technical pre-sale and post-sale questions via email and phone.

Why work here?:

• NO TRAVEL
• 8-5 or 8-6 with half-day off each week, NO OVERTIME
• Quarterly bonuses and generous profit sharing
• Team-based culture
• Training provided first month and ongoing training every few days
• Excellent benefits: health/dental/life insurance, 401k, bonus, profit sharing
• On-campus cafe and gym and exercise classes
• Tuition reimbursement

Responsibilities:

• Customer Support/Troubleshooting – Provide solutions to customer issues received via, phone, email, and/or chat. May conduct technical research, testing, and/or re-create customer issues using actual equipment and configurations to assist in troubleshooting.
• Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
• Documentation – May create application notes, review product documentation, and update hard-copy or online documentation as needed.

Qualifications:

• Requires a Technical Degree, a min. of 5 years experience, or a minimum of 8 years of industry experience.
• Experience with AC servo, Variable frequency drives, and stepper systems products required

• PLC programming and troubleshooting/start-up experience preferred
• Experience setting up and troubleshooting Windows to industrial Ethernet network preferred
• HMI programming and troubleshooting experience preferred
• Communications experience with various industry networking solutions (Devicenet, Profibus, etc.) is preferred