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  • Provide technical expertise to both internal and external customers and colleagues, processing standard product requests, providing value-add solutions to customers, and adhering to our client’s guidelines and processes, with the ultimate goal of a highly satisfied customer.

Key Responsibilities

  • Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors.
  • Build and maintain relationships with internal and external colleagues, customers, and vendors, contributing to the effectiveness of our team through collaboration and constructive feedback.
  • Act as the primary contact point for our client’s customers.
  • Identify customer needs, requirements, and constraints to provide technical support and guidance.
  • Evaluate proposed solutions to ensure that they are feasible, and will meet or exceed the customer needs while maintaining our client’s quality standard; employ collaboration with colleagues as needed.
  • Prepare accurate and timely quotations for customer solutions, incorporating correct pricing and lead times.
  • Enter and process orders in the ERP system and communicate order confirmations to the customer.
  • Identify and coordinate actions that need to be taken to support customer orders.
  • Follow up on quotations created; if an order is not placed, understand why and inform the BDM.
  • Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc.).
  • Stay informed on products, internal processes, R&D activities, and customer processes to accurately answer customer specific questions.
  • Participate in trade shows and effectively communicate the advantages of our client’s products, provide technical advice, and further establish / expand customer and distributor relationships.
  • Maintain a safe, clean, and orderly work area.


  • A 4-year college degree in engineering, manufacturing, or a related field.
  • 0-2 years of relevant work experience in technical support or a related field.
  • Strong attention to detail and organizational skills.
  • Experience with Solidworks, Autopol, AutoCAD, ERP / CRM systems, and Microsoft Office preferred.
  • Ability to speak, read, and write English fluently.
  • Demonstrates ownership and ability to work in a team.
  • Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment.

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