Provide technical expertise to both internal and external customers and colleagues, processing standard product requests, providing value-add solutions to customers, and adhering to our client’s guidelines and processes, with the ultimate goal of a highly satisfied customer.
Key Responsibilities
Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors.
Build and maintain relationships with internal and external colleagues, customers, and vendors, contributing to the effectiveness of our team through collaboration and constructive feedback.
Act as the primary contact point for our client’s customers.
Identify customer needs, requirements, and constraints to provide technical support and guidance.
Evaluate proposed solutions to ensure that they are feasible, and will meet or exceed the customer needs while maintaining our client’s quality standard; employ collaboration with colleagues as needed.
Prepare accurate and timely quotations for customer solutions, incorporating correct pricing and lead times.
Enter and process orders in the ERP system and communicate order confirmations to the customer.
Identify and coordinate actions that need to be taken to support customer orders.
Follow up on quotations created; if an order is not placed, understand why and inform the BDM.
Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc.).
Stay informed on products, internal processes, R&D activities, and customer processes to accurately answer customer specific questions.
Participate in trade shows and effectively communicate the advantages of our client’s products, provide technical advice, and further establish / expand customer and distributor relationships.
Maintain a safe, clean, and orderly work area.
Qualifications
A 4-year college degree in engineering, manufacturing, or a related field.
0-2 years of relevant work experience in technical support or a related field.
Strong attention to detail and organizational skills.
Experience with Solidworks, Autopol, AutoCAD, ERP / CRM systems, and Microsoft Office preferred.
Ability to speak, read, and write English fluently.
Demonstrates ownership and ability to work in a team.
Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment.
