Sales Team Leader

Enjoy celebrating others? Our client is a place to consider for your next career move! We are committed to securing a strong candidate to join our core leadership team, we have built a unique retail experience that is family-friendly, and customer-service focused. Customers trust our client’s team to inspire and encourage people to be creative. Our commitment results in an environment where customers gladly support our sales and service offerings as a result of our team efforts. We are seeking a leader willing to learn how we are Inspired to Serve and to find ways to lift up and celebrate our team of committed members. Our client’s team enjoy the respect and enthusiastic support of more than 25,000 customer contacts that have hinged their trust and success in creative adventures to their company name and reputation. We’re looking for an experienced retail Store Team Leader for this great team.

The Store Team Leader is responsible for the location’s overall customer and sales department culture. Has responsibility for sales performance management and discovering sales leads. To meet sales, service, and operating performance targets create overall store plans and strategies. Focusing on essential business efforts to ensure optimum profits and sales. The person in this position will lead, encourage, and empower associates to build a customer atmosphere that fosters customer loyalty, strong connections, and brand recognition and devotion. The Store Team Leader will:

• Oversee the daily operations include hiring and training the sales team members, managing communication from owners and leaders to the team.
• Support processes and efficient use of training tools, good commerce practices.
• Build and maintains a healthy team culture.
• Maintain a collaborative team effort, engaging the best skills of each member on the team.
• Maintain standards of exceptional customer service and celebrate team progress using focused efforts that provide for the best possible outcomes for our customers.
• Plan, execute and oversee sales and promotional activities effectively.

The Store Team Leader will undertake the following duties alone or in collaboration with owners, leaders, and the sales department:

• Team Building: Build a performing sales team through effective recruitment, orientation, training, development, motivation, and coaching.
• Recruiting and Onboarding: Plans and directs the hiring and training of new Sales Team members to ensure confidence and commitment to sales goals.
• Provide Effective Commerce: Ability to hold all team members accountable for good commerce of activities in the store and providing and exceptional customer experience in on-site and digital communications.
• Scheduling: Maintaining an efficient staffing schedule and ensuring business needs are met while team members are making the most of their work time and efforts
• Product Expertise: Develop a thorough knowledge of all products and services within the first year of employment and be able to align the sales team with reliable knowledge.
• Merchandising: Facilitate accountability of all team members to ensure in-store presentation standards are maintained to company standards including housekeeping, merchandising, signage, and maintenance of sales tock and common areas.
• Customer Service: Providing positive and effective resolution customer and team member concerns as the first point of escalation. Handling and resolving customer issues.
• Team Communication: Accountable to ensure communication from owners are fully provided to all team, fully understood and immediately implemented.
• Company Health: Providing the leadership to align the team with company standards while upholding a healthy and growing culture of engagement and opportunity for customers and team
• Asset Protection: Accountable for protection of company assets, financial systems, resources, time and reputation by following established processes and procedures and efficient time management.
• Sales Leadership: Directing and coordinating all sales activities from the company and vendors. Tracking and analyzing sales and performance statistics based on key metrics, providing the Sales Team with plans and coordinates for meeting goals.
• Company Development: Advising leaders and holding Team Members accountable on policies and Standard Operating Procedures (SOPs)

Qualifications we are looking for…

To achieve sales while maintaining a positive customer experience and affording sufficient revenue, the Store Team Leader should have the following qualifications:

• Possess a strong passion for selling.
• Be self-driven and enthusiastic.
• Be a strong leader who is committed to raising up a team to be successful.
• Ability to set sales targets and achieve them effectively.
• Excellent interpersonal, customer service and communication skills.
• Experience managing the sales process and forecasting of sales.
• Ability to design and implement a successful sales strategy.
• Ability to guide and mentor sales team members.
• Well defined and clear planning, organization, and problem-solving skills.
• Advanced time management skills.
• Strong technology skills and willingness to learn from well-established tech practices.

Compensation

This position is Full-Time, Non-Exempt.  A competitive annual compensation and bonus structure will be based on experience and performance within the first 6 months of employment.

Employee Benefits

• Paid Time off
• Health, Dental, and Vision insurance
• Employee discount
• Schedule: Consistent days off and reliable schedule
• 5 workdays per week
• Weekends: All work 2 Saturdays of 4 and some Sundays in June and July
• No evenings after 5:30pm

A message from our client…

We have been in business for 24 years and have established a reputation for exceptional customer service and built strong relationships with key vendors in the sewing industry. The family and leadership work diligently to offer products and services to make for the best experience for our guests. Our commitment to raise up true leadership skills is to focus our leaders on inspiring people with clear and efficient training, metrics and attention to detail.

Our best leaders commit to knowing the products and services. Investing in product knowledge, customers, team and building the team to be accountable and customer-centered paves a path for effective time management and progress financially and building a strong community and culture for our team and customers. Leaders work alongside the team to ensure that every member is trained consistently and humbly confident in the skills and practices of our company. Customers support small businesses that educate and motivate them.

What if you don’t know how to sew? Not knowing how to sew can prove to be valuable when starting out in this position. To be humbly confident before customers is to approach a topic with new insights and exceptional questions and comments. Customers trust a team that grows alongside them, speaks with kindness and an displays an earnest effort in inspiring them to sew!

WE HAVE…

• A lively retail environment with significant customer participation and followership
• Professional training raises up a team to excellence in product knowledge and sales skills
• Supportive leadership to train and develop a strong team
• A Can-Do team that is eager to learn and grow our reach
• Good pay rates, bonus potential and insurance including health, dental and vision
• Commitment to exceptional technology to provide efficient practices and processes
• Reputable relationship and opportunities with vendors and customers
• We invest in resources and time to develop all members’ skills as a professional
• Focus and commitment to source resources needed to raise up the company and improve relationships and honor reputable service and products
• A commitment that is retail strong and family friendly: team members only work 2 Saturdays out 4 weeks with no evenings and minimal Sunday-work
• Commitment to excellence through an ever-evolving development of our team and skills

Our loyal and committed team members are looking for a leader they can trust to uphold their work as a team. In turn, they will work diligently and enthusiastically for leaders that meet them with consistency, caring, kindness and a commitment to providing the best overall experience for customers!