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SR NOC ENGINEER

Do you want to be a key element of a growing and entrepreneurial company where you will make a difference every day? Do you want to advance your career with experience in 100’s of different IT environments? Then you should apply to become part of one of the strongest IT services teams in central Ohio!
 

  • Respond to client telephone (NOC) calls and technical support requests
  • Monitor client networks and systems through our RMM tools
  • Diagnose and repair networks, operating systems, and applications
  • Perform system assembly and software installation for new client equipment
  • Assist in keeping client infrastructure documentation up to date
  • Perform remote work as requested by Director or Engineering Team
  • Work independently and with fellow team members in achieving utilization objectives
  • Follow a thorough planning and follow-through process for all aspects of the job
  • Provide a high level of customer service through comprehensive communication
  • Support the company process for retaining present clients and for acquiring future clients
  • Complete assigned training objectives to stay current with emerging technology
Requirements
  • At least three years of experience performing the duties described below
  • Proficiency in Windows server/client infrastructures, and at least one of the following; macOS, Linux, Cisco/HP networking, IT Security, or software development (i.e. .Net Programming, advanced scripting, etc.)
  • Experience deploying and managing virtualized infrastructures (Hyper-V/VMware)
  • Technical certifications that provide the knowledge and skill to perform the major duties described above. (i.e. MCSE, MCITP, CCNA, Security +, Network +, etc.) a plus
  • A strong work ethic and capacity to self-motivate
  • Excellent communication (people) skills and ability to read any situation and react
  • Highly organized, with a well formed ability to forecast, plan, implement, & follow up
  • Innate ability to work in and contribute to a team
  • Detail oriented, with an ability to prioritize effectively
  • Demonstrated ability and interest in mastering new and emerging technologies
  • Commitment to excellence, integrity, and professionalism in Customer Service
Benefits
  • Gain hands-on experience with a myriad of technologies
  • One of a kind team with pride in expertise
  • Small company where individuals matter and work/life balance is encouraged
  • Strong leadership team that allows freedom and creativity to make an impact
  • Develop professionally and pursue interests
  • Supportive and flexible
  • Massage Mondays
  • Social outings
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