• Posted on: Jun 07, 2022
  • Location: Coralville, IA
  • Job ID: 7b7ea8aa
  • Type: Full Time
  • Posted on: Jun 07, 2022
  • Location: Coralville, IA
  • Job ID: 7b7ea8aa
  • Type: Full Time

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Our client’s software solutions empower more than 475 of the most academically complex colleges and universities around the world to develop, publish and schedule cutting edge curriculums propelling student engagement, retention, and successful degree completion. Exciting challenges lie ahead…new development, innovative solutions, and global campus connections.  It is an audacious mission the company is dedicated to achieving. We are looking for a Software Implementation Consultant in Coralville, Iowa to help achieve this mission.  

The Software Implementation Consultant is responsible for exploring the customers’ current processes, presenting solution options, and mapping functional requirements. They will work with the client to refine the initial specifications for implementing and customizing software to help the client achieve the exact product they want. During the first phase of implementation, they will serve as a liaison between the company’s internal implementation department and the clients’ project stakeholders. They will maintain high client satisfaction by helping to uncover the needs of clients and present software solutions.

What you will be doing…

  • Plan, coordinate, and conduct the consulting process. An onsite is defined as a consulting meeting with a client. This includes pre-consulting preparation, logistics of the onsite consultation meeting, post-consulting review, and follow up as needed.
  • Ensure software application is being effectively utilized by first exploring the clients’ unique business and technical requirements; then recommend the most appropriate solution(s) for clients.
  • Be able to articulate software capabilities by maintaining an in-depth working knowledge of the software and how it can be configured, customized, and implemented to meet client requirements.
  • Present/communicate company solutions, products and services to clients that are outside of existing contract scope and recommend additional products. Provide potential up-sell to sales representative.
  • Calculate and predict workload expected to implement certain project specifications.
  • Troubleshoot issues within the client’s environment during pilot.
  • Act as a liaison between the client and the implementation team. This includes coordinating with Client Services Managers (CSMs) and developers on pilot related new feature requests.
  • Assist in the CSMs’ understanding of how to manage the project after the pilot. Capture and provide detailed documentation to CSMs that includes but is not limited to client questions and answers and client nuances such as timeline, expectations, and other various process elements.
  • Ability to identify and authorize expansion of the scope of a project through additional costs and customizations.
  • Responsible for having the client sign off on the Substantively Complete Specifications (SCS) and coordinate with the project-assigned developer to get their sign off as well.
  • Utilize company tools and software to process records needed for client billing, expenses, implementation reporting, or other business matters in a timely and accurate manner.
  • Participate in post-project review of success and be able to adjust future deliverables based on past projects.
  • Remain current on, develop, and maintain product and industry knowledge. Understand changing trends and know what the competition is doing.

What you will bring…

  • Bachelor’s degree preferred.
  • Minimum of 4 years’ experience in computer software consulting role OR 4 years’ experience in a University/college Registrar’s office or equivalent combination of education and experience.
  • Demonstrated ability to be diplomatic in all client situations.
  • Above average knowledge of web systems, tools, and applications is required.
  • Experience with SIS and curriculum development is strongly preferred.
  • High proficiency with MSOffice and web-based presentation tools a plus.
  • Presentation skills: ability to lead potential clients through the process.
  • Strong client orientation and listening skills: able to understand client concerns and translate them into requirements and solution options.
  • Ability to clearly convey ideas across a wide range of internal and external audiences.
  • Ability to operate independently, and with little supervision: self-starter in fast-paced environment with strong work ethic.
  • Ability to plan, prioritize, execute, and translate broad strategies into a tactical plan.
  • Strong teamwork aptitude, ability to interact effectively and collaborate cross-functionally with internal resources.
  • Ability to pick up on how new technologies work and how they can be used effectively.

This position is open to remote work.

Physical Requirements

Ability to travel up to 50% of the time, with seasonal spikes of up to 70%. Generally, the Software Implementation Consultant position is considered sedentary, spending some time sitting and using office equipment, phones, and computers. Must be able to navigate airports and locate client facilities. As part of the travel required, should occasionally be able to lift up to 50 pounds and stand for 8 hours.

Benefits that go above and beyond…
  • Work Your Way –Flexible and remote working opportunities
  • Dress for Comfort –Casual dress code that includes jeans and shorts
  • Stay Healthy –Robust health, dental, vision, disability, and life insurance options
  • Care for Your Family –Four weeks of paid leave for new parents
  • Save for the Future –401(k) with a company match of up to 4%
  • Make Time to Play –Four weeks of accrued paid time off beginning your first year
  • Build Your Knowledge –Free training opportunities and tuition reimbursement options
  • Enjoy the Café –Onsite barista offering free custom coffees, teas, and healthy snacks

A place where you can be you…

This organization values and celebrates individuality. From flexible work options and casual dress codes to gender-neutral bathrooms and active employee resource groups, Our client offers an inclusive environment where every employee can share their authentic self.

 

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