• Posted on: Jun 13, 2022
  • Location: Brea, CA
  • Job ID: d240a027
  • Type: Full Time
  • Posted on: Jun 13, 2022
  • Location: Brea, CA
  • Job ID: d240a027
  • Type: Full Time

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Position Summary

We are seeking a creative, talented and driven Software Implementation Consultant.  If you seek the opportunity to join a dedicated team where you’ll be able to make significant contributions and make a difference in communities by helping cities and counties operate more efficiently, we want to talk with you.

To succeed in this role you should be a natural problem solver, bringing your ingenuity and creativity to bear while crafting innovative solutions.  You must possess excellent communication and organizational skills, a strong work ethic, positive attitude, attention to detail, flexibility, and an overall knack for collaborating with multiple stake holders to get things done.

If selected, you will join a motivated and highly talented team working to deliver revenue management software solutions for cities and counties. You will work to understand the needs of multiple operating groups within Our company and local government agencies and will then craft and implement a project plan which encompasses system configuration, report development, data conversion, training, resource management, occasionally custom integrations, and user acceptance testing. You will work closely with internal and external customers for the duration of the project to ensure successful delivery of the software environment while maintaining a high level of customer service. You will also collaborate with our sales and technology teams to improve our software and services; recommending enhancements, verifying new functionality, and anticipating customer needs.

The position works from home, in the vicinity of our headquarters located in Brea, California. Onboarding will be done onsite in our Brea office. Travel may be occasionally required depending on the project but is typically infrequent.

Responsibilities

  • Implement software solutions for use by our company and our municipal clients, following company guidelines and in accordance with client expectations.
  • Ensure client satisfaction through accurate and timely delivery of solutions.
  • Interact and collaborate with internal business partners (i.e. Sales, Client Services, Operations, IT and Software Development) as needed to ensure a successful implementation.
  • Consult with clients to deliver a comprehensive solution.
  • Discern the need for and develop customized project and implementation plans.
  • Define detailed project implementation plans and report key implementation progress metrics.
  • Serve as the primary point of contact for clients and internal teams for the duration of the project (typically 30 to 90 days).
  • Ability to manage multiple projects concurrently.
  • Coach and prepare clients for successful rollouts of Our company solutions.
  • Prioritize and escalate issues when needed and keep project stakeholders informed of progress.
  • Work with third-party vendors when issues involve multiple systems.
  • Assist with data conversions by evaluating data, making decisions regarding how the data should be utilized, and coordinating with the data conversion developer to ensure accurate completion of the data conversion.
  • Analyze existing systems, interface requirements, and business processes, and configure the software environment accordingly.
  • Partner with clients and internal stakeholders to learn their business and related needs.
  • Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.

 

Minimum Qualifications

 

  • Bachelor’s degree in business administration, communications, or a related field is preferred.
  • 4+ years of experience working in a client service, systems integration or project management environment.
  • PMP certification desired
  • Excellent verbal and written communication skills
  • Highly organized and self-driven
  • Creative problem solver

 

Benefits  

  • Competitive Base Pay
  • Employee Stock Ownership Plan
  • Cash bonus plan
  • Opportunity to participate in 401k
  • Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
  • Paid time off for Vacation, Sick and Holidays

Deliver Excellence In Everything – We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.

Do The Right Thing – We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.

Foster Relationships – We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.

Give Generously – We give generously of our time and resources with our teammates, clients and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.

Enjoy The Journey – We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.

Be Authentic, Grateful, and Humble – We are thankful for the success we have achieved individually and as a company and never take it for granted.

 

 

 

 

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