Job Overview
The Service Manager directs, coordinates, and supervises the Service Department. Additional responsibilities include: marketing of the service department, growing the business to obtain more customers, and resolving customer problems, complaints, and questions. This is a Monday – Friday, first shift position.
Pay: $70,000 – $80,000/yr. + Incentives (based on certifications, experience, etc.)
Shift: 7:00 a.m. – 5:00 p.m. (Monday – Friday)
Working Arrangement: On-site (100%)
Interview process: 2-3 interviews
# of openings: 1
Performance Objectives
- Market the Service Department to grow the business and obtain more customers.
- Meet with customers to resolve and assist in resolving their questions regarding service.
- Delegate work assignments and appropriate authority to department leaders, utilizing their abilities, knowledge, and background to achieve departmental responsibilities.
- Partner with Human Resources to recruit qualified technicians, select, hire, and provide training of new Associates.
- Appraise Associate performance and make recommendations for status and/or salary adjustments.
- Perform additional special projects as needed.
- All other job duties as assigned.
Competencies:
Priority Setting
Customer Service
Technical Skills
Minimum Qualifications:
- High school diploma or equivalent required; Associate degree preferred.
- Five (5) or more years of related experience required, in addition to required supervisory responsibilities.
- Previous experience as a Service Technician in addition to supervisory or leadership experience in a service environment preferred.
- Excellent customer service skills, good communication, and multitasking skills are essential.
- Intermediate computer skills in Microsoft and Google apps. Must possess demonstrated skills in computer-generated business systems.
- Valid driver’s license required; CDL required, or ability to obtain.
- Dependable and reliable attendance is required.
