• Posted on: Jan 20, 2023
  • Location: Wadsworth, IL
  • Job ID: 45b564a6
  • Type: Full Time
  • Category: Management
  • Posted on: Jan 20, 2023
  • Location: Wadsworth, IL
  • Job ID: 45b564a6
  • Type: Full Time
  • Category: Management

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Job Overview

The Service Manager directs, coordinates, and supervises the Service Department.  Additional responsibilities include: marketing of the service department, growing the business to obtain more customers, and resolving customer problems, complaints, and questions.  This is a Monday – Friday, first shift position.

Pay: $70,000 – $80,000/yr. + Incentives (based on certifications, experience, etc.)

Shift: 7:00 a.m. – 5:00 p.m. (Monday – Friday)

Working Arrangement: On-site (100%)

Interview process: 2-3 interviews

# of openings: 1

Performance Objectives

  • Market the Service Department to grow the business and obtain more customers.
  • Meet with customers to resolve and assist in resolving their questions regarding service.
  • Delegate work assignments and appropriate authority to department leaders, utilizing their abilities, knowledge, and background to achieve departmental responsibilities.
  • Partner with Human Resources to recruit qualified technicians, select, hire, and provide training of new Associates.
  • Appraise Associate performance and make recommendations for status and/or salary adjustments.
  • Perform additional special projects as needed.
  • All other job duties as assigned.

 

Competencies:

Priority Setting

Customer Service

Technical Skills

Minimum Qualifications:

  • High school diploma or equivalent required; Associate degree preferred.
  • Five (5) or more years of related experience required, in addition to required supervisory responsibilities. 
  • Previous experience as a Service Technician in addition to supervisory or leadership experience in a service environment preferred.  
  • Excellent customer service skills, good communication, and multitasking skills are essential.
  • Intermediate computer skills in Microsoft and Google apps.  Must possess demonstrated skills in computer-generated business systems.
  • Valid driver’s license required; CDL required, or ability to obtain.
  • Dependable and reliable attendance is required.

 

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