This full-time position is based in Miami and includes minor traveling in the local area to meet with clients. You will be responsible for expanding and deepening our relationships with existing clients and successfully converting new clients. As a Sales Manager, you will be responsible for all aspects of sales as well as customer success, retention, and upselling. You will play a key role in our sales efforts through the qualification of leads and deal-closing. Position is on-site and requires engaging face to face with clients.
Responsibilities:
- Qualify SMB leads – convert them to tours and closed deals (inbound & outbound)
- Understand the customer’s needs, ensuring that solution that is provided matches customer expectations across all areas – functional, service, timeline, budget, quality, etc.
- Provide a suitable proposal offer (Office+AR), based on company guidelines
- Follow up with the customer, maintaining a consistent, open channel
- Work closely with the Community Manager to achieve smooth onboarding
- Analyze and optimise sales targets (Office+AR) for each SMB customer
- Identify new needs/challenges for the customer and forecast future expansion
- Make sure any payment issues are taken care of on a monthly basis
- Execute SMB retention plan
- Support the Customer Experience team in terms of member support and service
Qualifications:
- 3-5 years of experience B2B sales with a proven track record of success
- Self-Starter able to work with a team and also works well alone
- Skilled in building rapport and maintaining relationships with clients
- Strong oral and written communication skills in both English and Spanish – A must
- A positive attitude even in difficult situations that arise on the job
- Attention to detail and ability to multitask
