SUMMARY: The responsibility of the Quality Assurance Manager is to lead the daily production of quality engineers and quality support staff by directing monitoring, measuring and improvement initiatives required to meet key business objectives of safety, process quality, manufacturing velocity and cost reduction, continuous improvement, and customer satisfaction. Critical metrics for the Quality Assurance Manager include measuring and monitoring effectiveness, in-process containment of issues, reductions in scrap rates, and overall customer satisfaction.
Apply total quality management tools and approaches to analytical and reporting processes. Oversee team members in Quality Assurance Department. Manages disposition of suspect material to scrap, rework, and returns in a timely manner. Participate in advance product quality planning (APQP) for new product development. Become informed and practiced in customer and supplier relations. Ensure a high level of internal and external customer service. Investigate and (correct) customer issues and complaints relating to quality.
Visit and consult with customers and/or suppliers, as needed. Give input into personnel sent on customer and supplier visits as it relates to quality functions. Ensure proper calibration and programming of quality tools such as CMM and gauges. Actively seeks to improve operational efficiencies. Maintain active role in continuous improvement efforts. Participate and maintain corrective and preventative actions. Implement and maintain the quality management system. Measure and control quality in the quality management processes.
