• Posted on: Nov 09, 2022
  • Location: Midland, TX
  • Job ID: 94acfa97
  • Type: Full Time
  • Posted on: Nov 09, 2022
  • Location: Midland, TX
  • Job ID: 94acfa97
  • Type: Full Time

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Seeking a Product Field Service Lead for our Oil & Gas Equipment client located in Midland, TX.  


This person acts as a liaison between the client and the service technicians and works as the coordinator in scheduling service for clients. The Service Lead also works with the technician team to ensure work is distributed efficiently among service technicians. This person should be familiar with equipment such as VRU, Combustors, Flares, etc.


·       Base Salary up to $115k DOE plus 10% bonus, vehicle allowance and benefits

·       Role is based in the Midland Office with travel around the region (TX/NM)

·       7+ years’ experience in Field Service coordination in the Oil & Gas industry

·       Excellent mechanical and electrical knowledge and troubleshooting experience preferred

·       Strong customer service and client relations skills


Essential Job Functions:

· Meeting with customers to discuss their needs for field/shop repairs

· Creating price estimates, schedules and time needed for repairs, rebuilds, pm quotes as required

· Requesting parts needed

· Communicating the service and part needs of customers to your service technicians

· Communicating Work Order statuses to customers and relaying any additional work needed and associated costs

· Tracking job status from notification to billing to ensure excellent service quality

· Review field tickets for assigned accounts for accuracy and final approval

· Maintain assigned assets, for billing, repairs, pm, location, condition and utilization

· Attend selected seminars, conferences and/or exhibits as required

· Attend Internal and External training as needed

· Build customer relations with positive and professional communications

· Stay abreast of the competition’s activity as well as any needed improvements of our business/operational practices or rates

· Presents a menu of recommended maintenance and additional services to every client

· Notifies clients when repairs are completed, and product is ready for delivery

· Reviews and explains repairs and associated costs with client upon completion of service

· Documents verbal, in person, and written approvals on repair orders and add-on sales

· Keeps Management informed of any potential problems involving clients, repairs, and equipment



· Minimum of 7 years’ experience in Field Service coordination, and dispatching day-to-day services

· Oilfield service industry experience strongly preferred

· Strong Computer skills required (MS Office, Excel, Outlook etc)

· Knowledge of VRU, Compressors, Combustor, PLC’s, ECD’s and related equipment types strongly preferred

· Ability to travel within Texas and New Mexico to locations as necessary