• Posted on: May 23, 2023
  • Location: Westwood, MA
  • Job ID: 83cdf696
  • Type: Full Time
  • Category: Management
  • Posted on: May 23, 2023
  • Location: Westwood, MA
  • Job ID: 83cdf696
  • Type: Full Time
  • Category: Management

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The Patient Care Manager (PCM) is responsible for the episode of care for the assigned team patient census with a
focus on direct management and leadership of associated team (Clinical Support Specialist & Field Clinicians).

Job Description:
As a Patient Care Manager, you will:
  • Responsible for communication & coordination of care needs reported by case managers (driveway calls).
  • Ensure schedules are updated, continuity of care for patient episode is present, and that quality care is delivered
    by the clinical care team.
  • Facilitate Case Conference and be responsible for follow-up action related to case conference, stand up, and
    stand down meetings.
  • Coach and mentorship of clinicians and CSS role – including monthly 1:1 session to address development needs
    and hold accountable to role specific Key Performance Indicators (KPIs). Support development of new hires and
    tenured employees.
  • Responsible for voluntary attrition of assigned team, acting as the main point of contact for support and working
    develop solutions to potential personnel concerns.
  • Responsible for workday tasks related to employee supervision – PTO, Evaluations, Coaching Notes, etc.
  • Responsible for daily completion of the following tasks: daily management of KPIs, field staff support, order
    approval, follow-up on pending admissions, prep/perform utilization management review, workflow, edit/lock TIF/Discharge OASIS, escalation/complaint calls, supervision to ensure implementation of agency policies &
    procedures, and field visits as required.
  • Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.
  • Maintain a commitment to the values and mission of the company
  • Additional responsibilities as assigned by one’s supervisor or another manager related to the position/department.

Requirements of Qualified Candidates:
  • Registered nurse with current licensure to practice nursing in the practicing state
  • Possess and maintain CPR certification
  • Previous experience in home care setting with two years management or supervisory experience, preferred
  • Proven ability to work within an interdisciplinary setting
  • Must be a licensed driver with an automobile that is insured and in accordance with state and/or organization
    requirements and is in good working order
  • Prior use of Electronic Medical Records (EMR) preferred
  • Knowledge of accepted professional standards and practice, Medicare Conditions of Participation, and federal,
    state, and local regulatory requirements
  • Demonstrates excellent observation, nursing judgment, and communication skills