Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Key Account Manager Associate’s sole focus is to maintain revenue, price capture and to improve gross profit. A Key Account Manager Associate may work on attaining new business where appropriate.
Maintain and build assigned business relationships
Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
Conduct the necessary site and LMS/classroom training programs to understand the overall operations of the territory plants and new customer sites
Sell new business and new applications in your territory – develop and implement sales plans on new opportunities.
Manage profitability of the account (pump settings, pricing, accounts receivable)
Review territory applications and processes/procedures for safety improvements
Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
1-3 years industry experience (pulp & paper or water treatment preferred)
Documented results solving complex and non-routine technical problems
Project management of complex projects
Strong relationship management skills
Experience learning new concepts and/or technology and applying them
Ability to work with autonomy and direct/coach indirect reports
Experience working with multi levels in an organization to achieve results