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This full time, permanent Information Technology Help Desk IT Technical Support Technician opportunity is at an innovative technology manufacturer. Sales are growing and are expected to double over the next decade. The company has been in business over 50 years and employs over 200 people. Employees stay long-term because they are treated very well and the company supports work life balance. The Information Technology team is social and communicative. The culture is family-oriented and supports a work-life balance. There is no need to take work home. The opportunity to work from home on Fridays is an option.

 

The successful candidate duties and responsibilities should include the following:

  • Providing initial computer related support via telephone, email and in-person 
  • Investigating, troubleshooting, prioritizing and/or escalating hardware, software and networking issues
  • Installing, setting up, updating and maintaining a variety of computer software and hardware
  • Participating in major Information Technology projects

 

The background of the successful candidate should include the following:

  • An Information Technology or equivalent degree (additional experience and/training will be considered in leu of a degree)
  • One or more years of troubleshooting experience with all Microsoft operating systems
  • One or more years of Microsoft Office installation and troubleshooting experience
  • One or more years of initial computer related support via telephone, email and in-person
  • Possess a solid understanding of Microsoft networking operating systems
  • Possess solid communication skills
  • Possess a solid work history
  • Being a US citizen or green card holder
  • Having a residence within a 45 minute drive
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