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Position Description: Reporting to the Imaging Service Manager, the Imaging Field Service Engineer troubleshoots, repairs, calibrates, and verifies the performance of complex and intricate medical imaging equipment in a specialty area including, but not limited to, Cardiac Cath Labs, CT, PET/CT, and various other potential medical imaging modalities. This position is field based/In house. When not in the field the Engineer will report to our local Indianapolis facility and work on imaging labs not currently deployed. This position requires a technically competent engineer on at least one medical imaging modality. This position requires you to be familiar with all classes of clinical equipment and may perform maintenance on equipment outside the specialty area. The position ensures regulatory compliance, assists in inventory management, and contributes to department improvement and development by mentoring other associates. The individual demonstrates core values in all professional interactions by showing respect to all people, creating real value, initiating meaningful change, and exhibiting integrity.
 
Essential job duties include but are not limited to:
  • Perform performance assurance (PA) inspections, scheduled maintenance, operation verification procedures (OVP) and installation of complex medical imaging equipment.
  • Repair and calibrate complex medical imaging equipment and systems in the field or in house.
  • Interpret customer concerns or problems with equipment in the field.
  • Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns.
  • Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery.
  • Maintain Clinical Engineering expertise through ongoing training and education.
  • Assist on Service operations special projects as assigned and contribute to the development of others through mentoring and sharing expertise.
  • Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures.
  • Responsible for ensuring all service and documentation is complete, timely, and accurate.
  • Work with Medical Physicist on accurate and aligned radiation outputs to ensure regulatory compliance and patient safety.
 
Qualifications
Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Required Knowledge/Skills:
  • Medical imaging system troubleshooting and repair experience.
  • Able to perform complex equipment installation, investigative tests, and repairs.
  • Strong mechanical skills.
  • Strong troubleshooting skills
  • Comfortable troubleshooting high voltage electrical systems (480v 3-phase, 700Vdc).
  • Driven, accountable, innovative and a self-starter.
  • Ability to prioritize, and work efficiently to meet commitments.
  • Superior communication skills, both verbally and written.
  • Have a self-motivated work ethic, team-oriented attitude, and desire to learn/grow in the medical imaging field.
  • Ability to anticipate work needs and follow through with minimum direction.
  • Be an excellent team player, must work closely and often side by side with 3rd party laborers, customer contractors, local engineers, project managers etc.
  • Lift parts or carry parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.)
  • Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
  • Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
  • Excellent attention to details and strong desire to meet deadlines with high levels of accuracy.
  • Evening and weekend work may be required as job duties demand.
  • Up to 45% travel required.
 
Experience:
  • BSEE / BSET preferred, or two-year formal education combined with appropriate high tech related experience or 3-5 years industry experience repairing medical imaging equipment.
  • Experience with legacy windows workstations.  Ability to install software and troubleshoot PC software and hardware problems is required.
  • Valid Driver’s License Required.
 
Education:
  • Associates degree in a technical/electronics field or equivalent military training required.
  • Bachelor’s degree in engineering technology preferred.
 
Remote Work: This role will be Field based. If the need arises to work remotely, including nights and weekends, employees are expected to work in a secure location to protect company data and have stable high-speed internet.
 
Additional requirements:
This is a full-time position. Employees are expected to work a general schedule of 8 hours per day, 5 days per week. Employees may be required to work beyond the standard schedule to meet the deliverables and expectations of the role. Employees working from home, like those in an office, should use their time wisely and constructively to plan their day since there is limited daily oversight.
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