• Posted on: Jun 29, 2022
  • Location: Philadelphia, PA
  • Job ID: ada26a6d
  • Type: Full Time
  • Posted on: Jun 29, 2022
  • Location: Philadelphia, PA
  • Job ID: ada26a6d
  • Type: Full Time

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We are a super high growth distributor in the science, research, and healthcare space who makes laboratory equipment. 

 

  • We have thrived during Covid as the sterilization, healthcare, cannabis and educational research sectors that we serve have grown during the pandemic.
  • State of the art brand new office and service facility 
  • This role will have planned growth from lead to supervisor and to manager levels. This role works with 3 other service techs and reports to the Director of Sterilization.
  • Additional bonus opportunity on top of the hourly rate
  • Benefits are A+ with medical,dental, vision, 401K with match plus generous PTO package.

Job Brief

We are looking for a Field Service Technician to deliver on-site service. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities include: 

  • Provide service and customer support during field visits
  • Managing all on-site installation, repair, maintenance and test tasks.
  • Diagnosing errors or technical problems and determining proper solutions and parts needed to fix the problem.
  • Troubleshoot errors and technical issues over the phone.
  • 80% Travel US East Coast
  • Provide service and customer support during field visits.
  • Tie workflow to schedule
  • Manage all on-site installation, repair, maintenance and test tasks. 
  • Diagnose errors or technical problems and determine proper solutions and parts needed to fix the problem. 
  • Produce timely and detailed service reports.
  • Strong verbal and written communications. 
  • Follow all company procedures and protocols. 
  • Cooperate with technical team and share information across the organization.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Ensuring customer’s service needs are quickly and efficiently met to ensure customer satisfaction. 
  • Build positive relationships with customers and promote products. 

Desired Attributes:

  • Proven field service experience.
  • Ability to troubleshoot, test, repair and service laboratory equipment including autoclaves, rotary evaporators, and other products.
  • Ability to adapt to changing work schedules. 
  • Familiarity with electronics, electronic testing equipment, plumbing, mechanical equipment, and hand tools.
  • Technical degree or certification
  • Travel Mon-Fri up to 80%, covering the U.S East Coast so overnight stays required. 
  • Ability to work flexible shifts and to adapt to changing work schedules

Preferred Experience and Qualifications

  • Collaborative — A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships. 

 

  • Methodical — Strong analytical, systems, and problem solving skills to evaluate performance, prepare reports, and recommend/implement solutions using independent judgement.  Ability to move from concepts to action through strong program design and evaluation.

 

  • Reliable — The ability to deliver high quality service.  Highly capable of handling multiple tasks, projects and timelines. Excellent oral and written communications skills.

 

  • Trusted — Ability to work with customers, partners, and staff of diversified backgrounds with a positive solutions oriented attitude. 
 
  • Driven — Passion for the work and an interest in continuous learning and improvement.

 

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