• Posted on: Aug 30, 2023
  • Location: Goldsboro, NC
  • Job ID: 27bab73e
  • Type: Full Time
  • Posted on: Aug 30, 2023
  • Location: Goldsboro, NC
  • Job ID: 27bab73e
  • Type: Full Time

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Field Service Technician  

  • Our client is a global packaging equipment manufacturer, with a proven track record of over 30 years of success.  They offer fantastic benefits, work-life balance, flexible hours and a fast-paced entrepreneurial environment
  • In the last 5 years the business has expanded at 20-50% rate and as a result they are adding a Field Service Technician to the team
  • This role will support the Field Service team across the United States with an focus on the Midwest
  • It is a remote role and can work from home when not traveling.  50% travel will be required for installations, maintenance, repair, upkeep and training
  • Comprehensive training will be provided, will shadow lead Field Service Engineers and travel to HQ in Europe for onsite training



  • Install and setup equipment for customers per specification.  Test equipment and train users and ensure equipment is properly running as expected
  • Provide technical support, maintain equipment and provide preventive maintenance as needed to customer specifications
  • Provide training for customers and Innovation: ensure performance improvements, quality, and total customer satisfaction. Performs periodic follow-up calls to customers
  • Perform scheduled preventative maintenance that include calibration, testing, hardware/software upgrades, etc.
  • Become a technical subject matter expert on current and new equipment.
  • Troubleshoot equipment problems through telephone support, log file reading, or on-site client visits.
  • Maintain a repair parts inventory and provide input on parts usage related to failures.
  • Participate in domestic or worldwide conference calls, service summits, expert meetings, Trade Shows and workshops.
  • Provide service support for assigned territory as needed.
  • Create and maintain service records and documents, using a call management system
  • Perform system analysis of current workflow and proposed setup to improve customer efficiency and system effectiveness, including proposals to add, remove or modify existing configurations and supporting peripherals.
  • Submits written and accurate reports in a timely manner.


Required Qualifications:

  • BS/AAS in technical discipline: Engineering, Electronics, or equivalent amount of Field Service packaging equipment experience.
  • 2-4 + years’ experience in field service / Maintenance role and troubleshooting electromechanical equipment expertise from a manufacturing or military environment
  • Have an ability to troubleshoot and repair electromechanical equipment
  • Excellent communication skills- including both verbal and written.
  • Pay attention to details and strive for technical excellence in work.
  • Listen to the customer, understand each service situation and provide a response that meets or exceeds customer expectations.
  • Demonstrate proper etiquette and empathy for each customer interaction.
  • Ability to work with other internal cross-functional groups including sales, engineers, and upper management / executive team members  
  •  Ability to document work performed and be well organized.
  • Experience with the following is essential: fabrication of parts, installations, mechanic / electrical troubleshooting, motion control, and mechanical alignment
  •  Must be willing to travel 50%+ to support business demand within the United States.
  •  Military veterans preferred – especially with maintenance background

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