• Posted on: Oct 17, 2022
  • Location: Cleveland, OH
  • Job ID: d4f8c780
  • Type: Full Time
  • Posted on: Oct 17, 2022
  • Location: Cleveland, OH
  • Job ID: d4f8c780
  • Type: Full Time

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Reporting to the Customer Service Manager, the Field Service Technician carries the overall responsibility for technical support of equipment during install and commissioning and after SAT. In close coordination with the Assembly Team Leader, the Field Service technician could also be required to participate in the assembly and or debugging phase and FAT with customer.

 

Responsibilities 

  • Responsible for repairing, modifying, rebuilding and/or debugging company supplied equipment on-site or at customer’s site
    • Works according to technical drawings and other specifications
    • Follows our company standards of workmanship and setup
    • Respects and abides by all applicable customer plant
    • Works according to safety rules (Customer’s and our company)
  • Provides on-site start-up and commissioning assistance for automated packaging machinery provided/sold by our company.
  • Upon customer’s request or as required by the circumstances of a particular job, provides advice to the customer’s personnel on technical issues related to our equipment.
  • Requests approval from supervisor and/or engineering for any design changes or modifications performed to machines in the field, prior to execution.
  • Provides marked-up drawings or sketches of any changes done in the field for the proper update of the machine by Engineering.
  • Files weekly expense, activity and service reports according to established
  • Ensures all of our equipment is delivered to the highest level of quality by dutifully reporting any quality issues observed on our equipment either on the floor or at customer’s site.
  • Maintains a constant state of readiness and is able to travel on short
  • Assists his/her supervisor in maximizing billable hours for the
  • Supports the preparation of machine manuals and other related
  • Provides over the phone support to customers when

Physical Demands:

  • Strength requirements are as follows:
    • Stand, walk, push, pull, reach overhead, and bend to the floor
 
  • Exert 20 to 50 pounds of force occasionally to move objects
  • Exert 10 to 25 pounds of force frequently to move objects
  • Exert up to 10 pounds of force constantly to move objects
  • Visual acuity required for reading drawings and part numbers as well as the ability to distinguish between various color combinations in order to perform assigned tasks.
  • Hearing acuity required for safety reasons as well as for operating packaging
  • The employee may be subject to the following:
    • High noise from machines operating
    • Physical hazards from moving equipment and machine parts

 

Interaction With Customers:

 

  • Represents the company in meetings with the customer installation team and local contractors
  • 100% adherence to Customer’s plant policies is mandatory
  • Supports the Project Manager in his/her interactions with customers during the installation phase and Excellent communication skills, oral and in written report
  • Post-secondary education in mechanical and/or electrical
  • Must be able to fluently read mechanical assembly drawings, electrical and pneumatic
  • Strong mechanical and electrical troubleshooting
  • Knowledge of problem solving techniques, root cause analysis is an
  • Knowledge and hands-on experience on A-8 Control Logix PLCs
  • Knowledge and hands-on experience on servo motion
  • Experience programming servos is an
  • Working knowledge of Robots and Robotic
  • 5+ years’ installing and maintaining
  • Includes 80% Must be able to travel on short notice.
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