Submit Your Resume

Upload File

Drop files here Or click here to upload the files

Is this not the right job for you? Create a job alert to be notified when a job that matches your criteria is posted.

The Field Service Engineer (FSE) will perform services on robotic packaging equipment. The FSE will perform complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at customer site in a timely and cost-effective manner.


Field Service Engineer Job Duties and Responsibilities

  • The FSE will perform repair work in house and at the customers site;
  • Assists engineering with FAT, and installation prep work.
  • Conduct on-site installation, commissioning, service, training, and maintenance.
  • Advise customer on operation, maintenance, and modifications.
  • Answer complex technical questions on equipment, and work with customer to troubleshoot problems.
  • Display a high level of integrity, and work with little supervision.
  • The FSE communicates with management, and the end user to help determine the appropriate action plan to resolve issues promptly.
  • The FSE communicates daily with the Service Manager to ensure all open jobs are being handled promptly.
  • The FSE works collaboratively with the Customer Service Team to guarantee customer satisfaction.
  • Monitor cost and expenses as it relates to projects, service, and parts.
  • Respond to phone support request as assigned.
  • Be able to evaluate and determine solutions working as a team or individual.
  • Sell additional value-added services, spare parts, upgrades etc. when visiting customer sites or as the opportunities arise.
  • Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
  • Assist engineering with any ongoing projects.
  • Take the necessary steps to stay current with ongoing technology
  • Other duties as assigned;


Field Service Engineer Qualifications

  • 3+ years of experience with automated machinery;
  • Ability to work all levels of electrical voltage; single and three phase motors;
  • Strong ability to troubleshoot and repair electrical problems;
  • Ability to understand and navigate through PLC and servo motor drive control software;
  • Knowledge of PLC programming;
  • Ability to comprehend and demonstrate mechanical assembly and troubleshooting techniques;
  • Ability to perform manual assembly of basic machine components and or subassemblies;
  • Basic understanding of computer IT and communications;
  • A working knowledge of VFDs;
  • Good Electro/Mechanical knowledge;
  • Ability to build rapport and interact effectively with personnel at all levels within the Company and with vendors and business partners outside the Company;
  • Always demonstrates highly ethical behavior and good judgment ;
  • Effective listening, verbal, and written communications skills;
  • Good problem-solving skills;
  • Effective time / project management skills;
  • Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner;
  • Leads by example always portraying the Company in a highly professional manner both within and outside of the office;
  • Ensures accurate, timely completion of assigned responsibilities/projects;
  • Respectfully accepts coaching and guidance provided constructively in order to continually improve, grow, absorb, and adapt;
  • Good analytical and problem-solving skills;
  • Good time management skills;
  • Ability to perform multiple tasks and organize assigned tasks according to priority;
  • Basic computer skills;
  • Ability to read mechanical drawings and electrical schematics;
  • Ability to read customer supplied fabrication drawings to ensure JLS equipment works within specified parameters;
  • Ability to effectively communicate in writing using written text, mechanical and electrical drawings, diagrams and machine schematics to describe a problem or suggested improvement;
FacebookTwitter
[gravityform id="7" title="false" description="false"]
<script type="text/javascript">var gform;gform||(document.addEventListener("gform_main_scripts_loaded",function(){gform.scriptsLoaded=!0}),window.addEventListener("DOMContentLoaded",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener("DOMContentLoaded",o):document.addEventListener("gform_main_scripts_loaded",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook("action",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook("filter",o,n,r,t)},doAction:function(o){gform.doHook("action",o,arguments)},applyFilters:function(o){return gform.doHook("filter",o,arguments)},removeAction:function(o,n){gform.removeHook("action",o,n)},removeFilter:function(o,n,r){gform.removeHook("filter",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+"_"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){"function"!=typeof(t=o.callable)&&(t=window[t]),"action"==n?t.apply(null,r):r[0]=t.apply(null,r)})),"filter"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});</script> <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_7' ><form method='post' enctype='multipart/form-data' id='gform_7' action='/surf_jobs/field-service-engineer-chicago-il-99f082e8/' novalidate> <div class='gform_body gform-body'><ul id='gform_fields_7' class='gform_fields top_label form_sublabel_below description_below'><li id="field_7_7" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_7_7"><label class='gfield_label' for='input_7_7' >First name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_7_7' type='text' value='' class='large' aria-required="true" aria-invalid="false" /> </div></li><li id="field_7_8" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_7_8"><label class='gfield_label' for='input_7_8' >Last name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_7_8' type='text' value='' class='large' aria-required="true" aria-invalid="false" /> </div></li><li id="field_7_1" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_7_1"><label class='gfield_label' for='input_7_1' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_1' id='input_7_1' type='email' value='' class='medium' aria-required="true" aria-invalid="false" /> </div></li><li id="field_7_10" class="gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_7_10"><label class='gfield_label' for='input_7_10' >Phone number<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_phone'><input name='input_10' id='input_7_10' type='tel' value='' class='large' aria-required="true" aria-invalid="false" /></div></li><li id="field_7_11" class="gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_7_11"><label class='gfield_label' for='input_7_11' >Which industry do you work in?<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_7_11' type='text' value='' class='large' aria-required="true" aria-invalid="false" /> </div></li><li id="field_7_12" class="gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_7_12"><label class='gfield_label' for='input_7_12' >Upload my resume<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='838860800' /><input name='input_12' id='input_7_12' type='file' class='large' aria-describedby="gfield_upload_rules_7_12" onchange='javascript:gformValidateFileSize( this, 838860800 );' /><span class='gform_fileupload_rules' id='gfield_upload_rules_7_12'>Max. file size: 800 MB.</span><div class='validation_message validation_message--hidden-on-empty' id='live_validation_message_7_12'></div></div></li><li id="field_7_13" class="gfield gform_validation_container field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_7_13"><label class='gfield_label' for='input_7_13' >Phone</label><div class='ginput_container'><input name='input_13' id='input_7_13' type='text' value='' autocomplete='new-password'/></div><div class='gfield_description' id='gfield_description_7_13'>This field is for validation purposes and should be left unchanged.</div></li></ul></div> <div class='gform_footer top_label'> <input type="submit" id="gform_submit_button_7" class="gform_button button om-trigger-conversion" value="Submit" onclick='if(window["gf_submitting_7"]){return false;} if( !jQuery("#gform_7")[0].checkValidity || jQuery("#gform_7")[0].checkValidity()){window["gf_submitting_7"]=true;} ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_7"]){return false;} if( !jQuery("#gform_7")[0].checkValidity || jQuery("#gform_7")[0].checkValidity()){window["gf_submitting_7"]=true;} jQuery("#gform_7").trigger("submit",[true]); }'> <input type='hidden' class='gform_hidden' name='is_submit_7' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='7' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_7' value='WyJbXSIsIjYzZTkzNzhkY2Y1YmUzYzkyOTg0MmI4YmYyZWI5OGVkIl0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_7' id='gform_target_page_number_7' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_7' id='gform_source_page_number_7' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>
["gf_submitting_3"]
["gf_submitting_3"]
[true]
[true]
[3, 1]
[3, 1]
[2, 1]
[2, 1]
["gf_submitting_3"]
["gf_submitting_3"]
[true]
[true]
[3, 1]
[3, 1]
["gf_submitting_3"]
["gf_submitting_3"]
[true]
[true]
[3, 1]
[3, 1]
["gf_submitting_3"]
["gf_submitting_3"]
[true]
[true]
[3, 1]
[3, 1]
["gf_submitting_3"]
["gf_submitting_3"]
[true]
[true]
[3, 1]
[3, 1]