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Field Service Engineer

 

JOB PURPOSE:

Technical Field Service for the Installation, Repair, Upgrade, and Technical Support of Company Metrology X-ray line of products. Travel throughout North America and possible limited travel to Central and South America.

 

KEY AREAS OF RESPONSIBILITY:

Field Service and Installation

  • Provide On-site and In-house Technical Product Service (Installation, Preventive Maintenance, Repairs, Upgrades, Calibrations, etc.) for Company Metrology X-ray product line. 
  • Support of equipment at customer location or via telephone/ e-mail. 
  • Troubleshoot system failures/errors and perform necessary corrective actions. 
  • Responsible for the return of parts and tools from site upon completion of work.
  • Maintain assigned service equipment and tools. 
  • Represent Company in a professional manner at customer sites.

 

Sales Support

  • Provide extended support to Company Dealers, Sales Personal and fellow Field Service Engineers.
  • Utilizes an effective follow-up system to support repeat service business.
  • Assist sales with set-up and teardown of equipment for trade shows.
  • Support the technical sales of new products or services. 
  • Prepare service quotations as requested.
  • Promote service contracts and other service offerings to customers.
  • Perform product training as necessary. 

 

ANCILLARY RESPONSIBILITIES

  • Be able to improve existing and develop new procedures that will enhance the efficiency of the department.

 

QUALIFICATIONS 

Essential

  • 4 Year Degree in Electrical Engineering or Electronics Engineering Technology. 
  • 3-5 years of experience in a related service field.
  • Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC’s.
  • Ability to demonstrate board level faultfinding.
  • Must have strong verbal and written communication skills.

     

Desirable

  • Ability to read and write Spanish.

 

COMPETENCIES

  1. Functional competencies
  • Ability to effectively perform job duties under pressure while maintaining quality and professionalism at all times. 
  • Proven electrical and mechanical skills in x-ray service or a related field.
  • Ability to integrate and troubleshoot computer hardware and software. 
  • Basic MS Office Skills (Word, Outlook, Excel, PowerPoint) 
  • Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc. 
  • Ability to read and understand schematics and drawings.

 

  1. Core competencies

Be pro-active: 

  • Broad minded and well informed in order to act quickly and resolutely
  • Maintain active communication with customer before, during and after site visits
  • Open to new innovative ideas, processes and technology.

 

Seek new knowledge: 

  • Pioneer new potential through self-study and insatiable curiosity
  • Read industry periodicals and service manuals to familiarize yourself with product
  • Identify areas of improvement for department.

 

Communicate well:

  • Harmonize diverse skills by thinking out of the box and communicating effectively with others
  • Active listening skills
  • Tailor reports and communications appropriately to ensure delivery of your message.

 

Display integrity:

  • Work with diligence and sincerity as a responsible individual
  • Treat others with respect

 

Embrace diversity:

  • Welcome and value different talents, perspectives and diverse cultures
  • Avoid stereotypes and prejudices

 

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

  • Ability to lift up to 50 pounds    
  • Able to access tight spaces as required such as inside the cabinet.
  • 80%+ travel, domestic and limited international

 

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