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Position Title: Director of Maintenance

Reports To: General Manager      Position Type: Full-Time, Exempt

The Director of Maintenance is responsible for the overall maintenance and upkeep of the resorts facilities, including guest rooms, common areas, grounds, mechanical systems, and infrastructure. The successful candidate will lead a team of maintenance staff to ensure that all facilities are safe, functional, and aesthetically pleasing, while adhering to budgetary constraints and maintaining a high level of guest satisfaction.

Key Responsibilities:

  • Leadership & Management
    • Lead, train, and manage the maintenance team, including hiring, scheduling, and performance evaluations.
    • Develop and implement training programs to ensure staff are knowledgeable and capable of performing their duties effectively.
  • Maintenance Operations
    • Oversee daily maintenance operations, ensuring timely and efficient completion of all maintenance requests and repairs.
    • Develop and implement preventive maintenance programs to minimize downtime and extend the life of equipment and facilities.
    • Coordinate with other departments to address maintenance needs and support resort operations.
  • Budget & Cost Management
    • Prepare and manage the maintenance departments budget, ensuring cost-effective operations while maintaining high standards.
    • Monitor and control maintenance expenses, seeking cost-saving opportunities without compromising quality.
  • Project Management
    • Plan and oversee renovation and improvement projects, ensuring they are completed on time and within budget.
    • Collaborate with contractors, vendors, and suppliers to ensure quality work and timely delivery of services and materials.
  • Safety & Compliance
    • Ensure all maintenance activities comply with local, state, and federal regulations, as well as resort policies and procedures.
    • Implement and enforce safety protocols to protect staff and guests, and ensure proper handling and storage of hazardous materials.
  • Facility Management
    • Ensure the resorts facilities are maintained to the highest standards, including HVAC, plumbing, electrical, and other critical systems.
    • Oversee landscaping and groundskeeping to maintain a pristine appearance of the resorts exterior spaces.

Qualifications:

  • Bachelors degree in Engineering, Facilities Management, or a related field preferred.
  • Minimum of 7-10 years of experience in facilities maintenance, with at least 5 years in a leadership role.
  • Proven experience in a hospitality environment, preferably in a resort setting.
  • Strong knowledge of HVAC, plumbing, electrical, and general maintenance practices.
  • Experience with Software: Microsoft Office and “Purple Cloud”
  • Excellent leadership, communication, and organizational skills.
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Proficiency in maintenance management software and Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.

Physical Requirements:

  • Ability to stand, walk, and work in various environments (indoor and outdoor) for extended periods.
  • Ability to lift and carry heavy objects (up to 50 lbs).
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
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