Commercial Operations and Customer Support Manager

Our client, an innovative and growing medical technology company, is seeking a Commercial Operations and Customer Support Manager to establish and lead its customer support and commercial operations function. This individual will play a key role in supporting customers, sales personnel, and internal teams by ensuring efficient order processing, responsive customer communication, and scalable operational processes.

This position is ideal for someone who enjoys building new processes, improving operational efficiency, and working cross-functionally in a dynamic, high-growth environment.

Qualifications of the Commercial Operations and Customer Support Manager:

• Bachelor’s degree
• Five or more years of experience in customer service, customer care, commercial operations, sales operations, order management, or a related function
• Experience within medical device, life sciences, healthcare, diagnostics, or another regulated industry
• Demonstrated success building or improving customer support and order management processes
• Working knowledge of customer service operations, inventory coordination, order fulfillment, and commercial support activities
• Experience utilizing ERP, CRM, order management, or customer support software
• Previous leadership or supervisory experience is preferred