Commercial HVAC Service Manager

Company Profile: Located in the heart of Wilmington, we are a renowned HVAC solutions provider, offering premium commercial HVAC services that prioritize sustainability, efficiency, and innovation. Our reputation in Wilmington is built upon years of dedicated service, client satisfaction, and cutting-edge solutions.

Job Overview: The Commercial HVAC Service Manager holds a critical position, ensuring the optimal functioning of our HVAC services division. The ideal candidate is a seasoned professional with hands-on experience in large HVAC equipment services, combined with a strong managerial background. This role demands an in-depth understanding of the complexities and nuances of commercial HVAC systems, particularly large-scale equipment.

Key Responsibilities:

1. Service Oversight & Management:

   • Oversee the daily operations of the HVAC service division.
   • Ensure timely and efficient servicing, maintenance, and repair of commercial HVAC systems.

2. Technical Expertise:

   • Provide hands-on expertise in servicing large HVAC equipment including chillers, boilers, and VRFs.
   • Troubleshoot complex technical issues and provide guidance to service technicians.

3. Team Leadership & Training:

   • Lead, train, and mentor a team of HVAC technicians.
   • Foster a culture of safety, professionalism, and continuous learning.

4. Customer Relationship Management:

   • Engage with clients to understand their service needs and ensure satisfaction.
   • Address and resolve any service-related issues or concerns promptly.

5. Estimation & Financial Management:

   • (If involved in estimation) Use experience to provide accurate service estimates to clients.
   • Monitor and manage service-related expenses, ensuring profitability and cost-effectiveness.

Requirements:

• Must be a local resident of Wilmington, NC.
• Demonstrable stable work history.
• Minimum of 3 years of commercial HVAC service management experience.
• Over 10 years of hands-on commercial HVAC experience, with a specialization in large equipment such as chillers, boilers, and VRFs.
• Estimating experience in HVAC services is beneficial.
• Strong leadership, interpersonal, and communication skills.
• Ability to work in high-pressure situations and ensure client satisfaction.

Benefits:

• Competitive salary package.
• Health and dental insurance.
• Opportunities for further training and professional development.
• Collaborative and progressive work environment.