The Legal Collections Supervisor will oversee the company’s collections activities through established policies and procedures.
Legal Collections Supervisor Responsibilities:
· Oversee the day-to-day work of collections to ensure that all accounts are followed up on in a timely manner, appeals are accurate and timely, and that the team is achieving productivity and quality targets
· Monitor accounts receivable, research and resolve disputes and keep client collections activity accurate and up to date
· Provide regular reporting to Management on outstanding AR by client, carrier and/or adjuster
· Evaluate and create standard operating procedures for collection/recovery solutions
· Mentor and train members of the Billing team regarding collection efforts, ensuring that the workload is dispersed, with accountability and follow up regarding results
· Track and monitor KPIs (AR days, AR Aging, % AR > 90 days, Collections, etc.) to ensure that department benchmarks and targets are met
· Work closely with Management to identify, escalate, and resolve collections issues
Legal Collections Supervisor Qualifications:
- Bachelor’s degree in business administration, Accounting or Finance is preferrable
- 3+ years of e-billing/accounting management experience in a law firm required, Workers’ Compensation experience preferred
- Experience with Legal-X (Bottomline), Quovant, Ascent, Tymetrix, and CounselLink, etc.
- Advanced skills in Excel using advanced formulas, pivot tables, v-lookups
- Experience managing or supervising a collections team/department
- Must have experience managing high volume accounts/revenue and reporting outstanding AR
