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Provide technical expertise to both internal and external customers and colleagues. Process standard product requests, providing value-add solutions to customers. Adhere to company guidelines and processes, with the ultimate goal of a highly satisfied customer.

 

Key Responsibilities

· Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors.

· Build and maintain relationships with internal and external colleagues, customers, and vendors, contributing to the effectiveness of the team through collaboration and constructive feedback.

· Act as the primary contact point for our customers.

· Identify customer needs, requirements, and constraints to provide technical support and guidance.

· Evaluate proposed solution to ensure that it is feasible and will meet or exceed the customer needs while maintaining our quality standard; employ collaboration with colleagues as needed.

· Prepare accurate and timely quotations for customer solutions, incorporating correct pricing and lead times.

· Enter and process orders in the ERP system and communicate order confirmations to the customer.

· Identify and coordinate actions that need to be taken to support customer orders.

· Follow up on quotations created; if an order is not placed, understand why and inform the BDM.

· Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc.).

· Stay informed on products, internal processes, R&D activities, and customer processes to accurately answer customer specific questions.

· Participate in trade shows and effectively communicate the advantages of our products, provide technical advice, and further establish / expand customer and distributor relationships.

· Additional responsibilities as assigned.

· Maintain a safe, clean, and orderly work area.

Organizational development and communication

· Communicate internally at operational, tactical, and strategic levels.

· Communicate and coordinate procedures and processes with the Sales Office Manager.

 

Qualifications

· A 4 year college degree with 0 – 2 years of related work experience preferred, or a combination of related work experience and education.

· Strong attention to detail and organizational skills.

· Experience with Solidworks, Autopol, AutoCAD, ERP / CRM systems, and Microsoft Office preferred.

· Agility to speak, read, and write English.

· Demonstrates ownership and ability to work in a team.

· Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment.

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