• Posted on: Apr 27, 2023
  • Location: Visalia, CA
  • Job ID: 3ccf9883
  • Type: Full Time
  • Category: Management
  • Posted on: Apr 27, 2023
  • Location: Visalia, CA
  • Job ID: 3ccf9883
  • Type: Full Time
  • Category: Management

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Visalia, CA
$130,00-150,000 + Bonus + Full Benefits
Job Description Under the general direction of Director of Customer Operations, the Business Manager will be responsible for managing all aspects of front-end operations for the location including leadership of the following front-end functions: Estimating, Project Management & Customer Service, Technical Services (Drafting & Engineering), and Takeoff and Order Management.
Job Duties and Responsibilities:
  • Responsible for all facets of inside sales and promotions, quoting and closing, project management and customer service, drafting and engineering, and order processing and order management.
  • Promote all Aluminum products and grow sales revenue for both new and existing products.
  • Collaborate with the sales organization, the US East and the US Central regional teams, and customers to ensure full market coverage in the regional markets and satisfy market needs and expectations.
  • Assist in delivering annual sales revenue and profitability plans and assure that revenue and margin levels are aligned with the overall financial plan for the regions/locations.
  • Practice continuous improvement techniques to eliminate waste, drive efficiencies and reduce errors through standardization and application of lean practices. Apply the company’s Business Systems (ABS) framework and techniques for daily management activities.
  • Develop relationships with customers to grow share of wallet across the customer base.
  • Build relationships with manufacturing locations to ensure that customer needs are met across North America.
  • Coordinate with Plant Managers and Location Controllers to develop revenue and margin forecasts.
  • Manage and monitor critical measurement systems and KPIs to ensure that targets are being met and adequate controls are in place.
  • Assist in gathering competitive information to ensure that the business is delivering the most relevant products and pricing information to the customers and satisfying market expectations.
  • Create a culture of employee engagement and people development aligned with the business and customer strategy to ensure long-term success of the brand.
  • Coordinate with the manufacturing organization to ensure that the production schedules are met, and targeted margins are maintained.
  • Use data, best practices and Kaizen methodologies to increase process efficiency and reduce operational cost.
Essential Knowledge & Skills
  • Strong analytical and problem-solving skills with the ability to develop and use structured approaches to identify root causes and recommend solutions.
  • Good working knowledge of commercial and manufacturing processes.
  • Excellent verbal communication, presentation, training and leadership skills.
  • Strong interpersonal skills and organizational abilities.
  • Ability to take initiative, meet deadlines and work in a team environment.
  • Strong professional image, ethical standards, integrity, objectivity, confidence and dedication to internal and external customers.
Basic Qualifications:
  • Bachelor’s Degree.
  • 10+ years of experience in Front-End, Sales, Operations or related fields.
  • Demonstrated ability to lead and manage a large commercial organization.
  • Deep understanding of curtain wall, store front and window products, market, manufacturing processes and pricing mechanisms.
  • Expertise in communicating with the customers and ability to effectively resolve customer issues.
  • PC-based software application skills and experience (Microsoft Office, JDE, Oracle) essential.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.
  • Manager a large growing team.
  • Several front-end organizations and recreating the org of Visalia
  • Up to 20-25 to manager on this team
  • Day to day management of the team-quoting and pricing-inside sales and project management, order management
  • Strategic -analyse the market
  • Build up a team
  • Most of the team will be new folks
  • Prefer an internal candidate but is willing to look at the external candidates as well
  • Set up new objectives for the new team/year
  • Onsite position
  • Must work as a team